Politique d’expédition

1. Introduction

Welcome to Ryborn’s Shipping Policy. We are dedicated to providing reliable and affordable shipping services for all orders within France, with extended delivery options to Belgium and Switzerland. This policy explains our shipping practices, delivery timelines, and what you can expect when ordering from us.

2. Order Processing

2.1 Processing Timeline

  • Orders are processed within 1-2 business days

  • Business days are Monday through Friday, excluding French public holidays

  • Orders placed after 14:00 CET will begin processing the next business day

2.2 Order Confirmation

  • You will receive an order confirmation email immediately after placing your order

  • A shipping confirmation email with tracking info will follow once your order ships

3. Shipping Methods & Rates

3.1 France (Domestic)

  • Standard Shipping: €4.99 (Free on orders over €50)

  • Express Shipping: €9.99 (1-2 business days delivery)

  • Delivery Timeframe: 2–5 business days

3.2 Belgium

  • Standard Shipping: €7.99

  • Delivery Timeframe: 3–6 business days

3.3 Switzerland

  • Standard Shipping: €8.99

  • Delivery Timeframe: 4–7 business days

4. Shipping Origin

All orders are shipped from our fulfillment center located in France. We ensure your products are packed securely and dispatched promptly.

5. Tracking Your Order

5.1 Tracking Info

  • Tracking numbers are emailed after your order is shipped

  • You can track your package via:

    • The link in your shipping confirmation email

    • Your Ryborn account

    • The carrier’s official tracking page

5.2 Shipping Updates

  • Real-time updates are available directly from the carrier

  • We will also notify you of major shipping milestones via email

6. Delivery Issues & Delays

6.1 Delays Due to Weather or Holidays

  • Extreme weather or holidays may affect delivery times

  • We will inform you of known regional or carrier delays

6.2 Incorrect Address

  • Ensure the shipping address is correct at checkout

  • Changes cannot be guaranteed once your order is processed

7. Lost, Stolen, or Damaged Items

7.1 Lost Packages
If your order shows as delivered but is missing:

  • Double-check your delivery location

  • Contact us within 48 hours of the scheduled delivery

  • We’ll initiate an investigation with the carrier

7.2 Damaged Items
If you receive a damaged item:

  • Take clear photos of the damage and packaging

  • Contact us within 24 hours of delivery

  • We’ll provide return instructions and arrange a replacement

8. Order Changes & Cancellations

8.1 Modifications

  • Order changes must be requested within 2 hours

  • Email us at ryborn.th@gmail.com for urgent updates

8.2 Cancellations

  • Cancellations must also be requested within 2 hours

  • Orders that have already been processed cannot be canceled

9. Shipping Restrictions

  • We currently ship to France, Belgium, and Switzerland

  • We do not ship to PO boxes

  • Some remote regions may have extended delivery timelines

  • Certain items may be restricted due to local regulations

10. Contact Us

For any shipping-related questions, reach out to us:

Business Name: Ryborn
Email: ryborn.th@gmail.com
Hours: Monday – Friday, 9:00 AM – 5:00 PM CET

We aim to respond to all shipping inquiries within 24 business hours.

Thank you for shopping with Ryborn. We’re here to make your delivery smooth, secure, and hassle-free.